Cancellation & Refund Policy

AllPGs connects tenants directly with PG property owners. Cancellation terms depend on your tenancy stage and the individual property agreement:

• Before Check-In: If you cancel before moving in, the booking token is fully refunded by the property owner, provided cancellation is made at least 7 days before the scheduled move-in date.
• During Lock-In Period: Cancellation during the lock-in period (typically the first 3-6 months) is governed by your individual rental agreement. A portion of the security deposit may be forfeited as per the agreed terms.
• After Lock-In Period: After the lock-in period, tenants must provide the standard notice period (typically 30 days) as specified in the rental agreement. The booking token is non-refundable at this stage.

Security deposits are held by the property owner, not by AllPGs. The refund process follows this standard timeline:

• Raise a move-out request through the AllPGs app or notify the PG owner directly.
• The property owner will inspect the room within 7 days of your last day.
• After inspection, the deposit is returned within 15-30 days, minus any legitimate deductions for outstanding utility bills, structural damage, or unpaid rent.
• AllPGs provides a digital record of your move-out request for dispute resolution purposes.

When making payments through the AllPGs platform, please note the following regarding processing fees:

• Payment processing fees (convenience fees) are charged by the payment gateway and vary by payment method (UPI, Netbanking, Credit/Debit Card).
• Convenience fees are non-refundable once a payment transaction has been successfully processed.
• In the event of a failed or double-charged transaction, the fee will be reversed along with the principal amount.
• AllPGs does not charge any platform or service fee to tenants for browsing, searching, or booking.

To cancel a booking or initiate a refund request, follow these steps:

• In-App: Open AllPGs → Tenant Portal → My Bookings → select your booking → Cancel Booking.
• Via Email: Send your cancellation request to support@allpgs.com with your booking reference number and reason for cancellation.
• Our support team will acknowledge your request within 24 hours and coordinate with the property owner for refund processing.

If you disagree with any refund decision or cancellation outcome:

• First, contact the PG owner directly through the AllPGs app messaging feature to attempt an amicable resolution.
• If unresolved within 7 days, escalate to AllPGs support at support@allpgs.com with all relevant receipts and agreements.
• AllPGs will mediate between tenant and owner but is not a party to the rental agreement.
• Any legal disputes arising from cancellation or refund matters are subject to the jurisdiction of courts in Bangalore, Karnataka, governed by Indian law.