Data Safety & Transparency

We collect only the information necessary to provide and improve our services:

• Personal Information: Full name, email address, phone number, and gender — used for account creation and identity verification.
• KYC Documents: Government-issued IDs (Aadhaar, PAN, Passport) — collected for police verification and check-in as required by local regulations.
• Financial Data: Payment history, transaction receipts, and refund records — processed through PCI-DSS compliant payment gateways.
• Device & Usage Data: IP address, browser type, device model, and app interaction logs — used for fraud prevention and performance optimization.
• Location Data: City and locality preferences — used to show relevant PG listings. We do not track real-time GPS location.

Your data is used strictly for the following purposes and never beyond:

• Account Management: Creating your profile, verifying identity, and enabling login across devices.
• Booking Facilitation: Connecting you with PG owners, generating digital agreements, and processing reservations.
• Payment Processing: Handling rent payments, security deposits, and issuing digital receipts.
• Customer Support: Resolving complaints, tracking maintenance tickets, and responding to inquiries.
• Platform Security: Detecting fraudulent activity, preventing unauthorized access, and ensuring platform integrity.
• Communication: Sending booking confirmations, payment reminders, and important service updates. Marketing communications require your explicit opt-in.

We do not sell your personal data to anyone. Data is shared only in these specific scenarios:

• PG Owners: Booking details (name, phone number, check-in date) are shared with the property owner to facilitate your stay. KYC documents are shared only when required for police verification.
• Payment Processors: Payment tokens and transaction details are shared with our PCI-DSS compliant payment gateway partners to securely process transactions.
• Legal Authorities: Data may be disclosed when required by Indian law, court orders, or for fraud prevention and security investigations.
• Service Providers: Limited data may be shared with cloud hosting providers and analytics tools under strict data processing agreements.

We implement industry-standard security measures to protect your information:

• All data transmission is encrypted using HTTPS and TLS protocols.
• KYC documents and sensitive personal data are encrypted at rest in our databases.
• Access to personal data is restricted through role-based access controls — only authorized support agents and verified PG managers can view relevant information.
• Regular security audits, vulnerability scans, and automated backups are conducted on our infrastructure.
• Payment processing follows PCI-DSS standards — we never store complete payment card details.

You have full control over your personal information at all times:

• Access & Update: Edit your profile, phone number, or email directly from the AllPGs app at any time.
• Download Your Data: Request a copy of your personal data by emailing privacy@allpgs.com.
• Account Deletion: Request full account deletion — see our Account Deletion page for details.
• Marketing Opt-Out: Unsubscribe from promotional emails and SMS notifications using the provided links or through app settings.
• Cookie Controls: Manage cookie preferences through your browser settings when using the AllPGs website.

AllPGs is not directed at users under the age of 18:

• We do not knowingly collect personal data from minors under 18 years of age.
• If we discover that a minor has provided personal data, we will take immediate steps to delete that information.
• Parents or guardians who believe their child has shared data with us should contact compliance@allpgs.com immediately.